Returns and Refunds Policy

Last updated: 10 August 2026

We want every Volton purchase to be a positive experience. If you change your mind, receive a faulty product, or your order does not match what you purchased, you can find all the information you need to request a return or refund below.

This policy does not limit any statutory rights granted to consumers under applicable law.

Right of Withdrawal

If you purchase as a consumer within the European Union, you have the right to withdraw from the contract without giving any reason within 14 days from the date on which you, or a person appointed by you, receive the product.

If your order includes multiple products delivered separately, the 14-day period begins on the date you receive the final product.

To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable period by contacting:

Email: resi@voltonbrand.com

Please include the following information:

• your full name;
• your order number;
• the product or products you wish to return;
• the date on which you received your order;
• the email address used to place the order.

You may use the withdrawal form provided at the end of this policy, but this is not mandatory.

After informing us of your decision to withdraw, you must return the products within the following 14 days, following the instructions provided by our customer service team.

Please do not send your return to the address shown on the original package or directly to our production partner before receiving return instructions. The correct return address may vary depending on where your order was produced and delivered.

Condition of Returned Products

You may inspect and try on a product only to the extent necessary to establish its nature, characteristics and fit, as you would in a physical shop.

Where possible, the product should be returned:

• unused, except as necessary to try it on;
• unwashed;
• free from stains, odours, pet hair or other signs of use;
• with any original labels and accessories;
• suitably packaged to prevent damage during transport.

The absence of the original packaging does not automatically invalidate your right of withdrawal. However, you may be held responsible for any reduction in the product’s value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Return Shipping Costs

Unless the product is faulty, damaged, incorrect or not as described, the direct cost of returning the product is the customer’s responsibility.

We recommend using a tracked shipping service and keeping proof of postage until the return process has been completed. Volton cannot be held responsible for returns that are lost or damaged during shipping arranged by the customer.

If the product received is faulty, damaged, incorrect or not as described, Volton will cover the necessary return shipping costs according to the instructions provided by our customer service team.

Refunds

When the right of withdrawal is validly exercised, we will refund the amount paid for the returned products and, where required by applicable law, the cost of the standard delivery option originally selected.

Any additional costs resulting from your choice of a delivery method that is more expensive than the standard delivery option offered by Volton will not be refunded.

The refund will be issued within 14 days from the date on which you informed us of your decision to withdraw. However, we may withhold the refund until we receive the returned products or until you provide evidence that they have been shipped, whichever occurs first.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed, and you will not incur any additional fees as a result of the refund.

Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to appear in your account.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If a product is faulty, has been damaged in transit, is different from the product ordered or does not match its description, please contact us as soon as possible at  resi@voltonbrand.com, providing:

• your order number;
• a description of the issue;
• photographs of the product and packaging, where useful to assess the issue.

We will review your claim and inform you of the appropriate remedy under applicable consumer law. Depending on the circumstances, this may include a free repair or replacement, a price reduction or a refund.

Nothing in this policy limits your rights under the legal guarantee of conformity or any other statutory consumer rights.

Personalised Products

The right of withdrawal may be excluded for products made according to individual specifications provided by the customer or products that are clearly personalised, such as items containing a name, phrase, image or design specifically selected by the customer.

This exception does not apply to standard T-shirts or other standard products available in the Volton catalogue, even when they are produced or printed after the order has been placed.

Personalised products may still be returned or claimed if they are faulty, damaged, incorrect or do not match the customer’s order.

Sale and Promotional Products

Products purchased during a sale or using a promotional code may be returned under the same conditions as other products, subject only to exceptions expressly permitted by law.

The refund will correspond to the amount actually paid by the customer.

Size or Product Exchanges

To request a different size or product, please contact us at  resi@voltonbrand.com 

As many Volton products are made to order, we cannot guarantee the availability of a replacement product. If a direct exchange is not possible, you may exercise your right of withdrawal under the conditions set out above and place a new order.

Uncollected Orders and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because it was not collected or because the address provided was incorrect or incomplete, we will contact you to arrange possible redelivery. Any additional delivery costs may be charged to the customer, unless the issue was caused by Volton or the delivery carrier.

This provision does not limit any mandatory rights granted to consumers under applicable law.